Shipping policy

At Reliva, we want your order to arrive quickly, safely, and without extra hassle. Please find the details of our shipping process below.

Shipping Rates

  • Free shipping to the United States, Canada, United Kingdom, New Zealand, and Australia

  • No additional import duties or tariffs will be charged

Enjoy peace of mind knowing the price you see is the price you pay.

Delivery Times

  • Delivery within 3–6 business days to the countries listed above

  • Tracking information is sent by email approximately 4–5 business days after your order has been placed

Please note that delivery times may vary slightly due to customs, local carriers, or unforeseen delays.

Processing Time

  • Orders are usually processed within 1 business day

  • Because we hand-select each batch for freshness and quality, processing may take 1–2 extra business daysduring busy periods

We’ll always keep you updated so you know exactly when your order is on its way.

Missing or Damaged Items

If you receive a damaged, defective, or incorrect product, please contact us right away.
We’ll send a replacement or find a quick solution at no cost to you.

Delivered but Not Received

If tracking shows your order as “delivered” but you haven’t received it, please first check with your local carrier or delivery service.
If the issue isn’t resolved, contact us within 7 days so we can assist you.

Order Changes & Cancellations

  • Orders can be cancelled within 6 hours of purchase

  • A small $2.00 restocking fee may apply to cover processing costs

  • Orders that have already been shipped cannot be changed or cancelled