Privacy policy
Last updated: October 23, 2025
Reliva operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Reliva is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit or debit card numbers, payment details, and transaction information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items viewed, added to cart, purchased, returned, or exchanged.
• Communications with us including customer support inquiries and related correspondence.
• Device and usage information including your IP address, browser type, device identifiers, and interaction data from your use of the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you, when you create an account, make a purchase, or communicate with us.
• Automatically, through cookies, analytics, and similar technologies when you use our Services.
• From our service providers, who help us process payments, ship orders, or manage technology and customer support.
• From partners or other third parties, that work with us to enhance the Services.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
• Provide, tailor, and improve the Services. This includes processing orders, payments, shipments, and returns, remembering your preferences, and customizing your shopping experience.
• Marketing and advertising. We may use your information to send promotional offers or display ads related to your interests.
• Security and fraud prevention. To protect your account, prevent unauthorized access, and detect fraudulent activity.
• Communicating with you. To provide support, respond to inquiries, and manage our relationship with you.
• Legal reasons. To comply with laws, respond to valid legal requests, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
• With Shopify and other service providers (e.g., payment processors, shipping carriers, analytics partners).
• With business and marketing partners to improve our advertising and promotions.
• When you consent, such as when using social media integrations or third-party apps.
• Within our corporate group or affiliates.
• In connection with business transactions, such as mergers, acquisitions, or legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes certain personal information about your access to and use of the Services. Information you submit through the Services may be transmitted to Shopify and third parties located in other countries to provide and improve the Services.
Shopify may also use aggregated data from your interactions (and those of other customers) to enhance features across its platform. Shopify is responsible for its own processing of this information. To learn more about how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites or online platforms. Reliva is not responsible for the privacy practices, security, or content of such sites. We recommend reviewing the privacy policies of any external sites before providing them with your information.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a minor has provided us with personal information, please contact us at the details below so we can remove it.
Security and Retention of Your Information
While we take reasonable measures to protect your information, no security system is completely secure. We recommend that you avoid sending sensitive information through unencrypted channels.
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights to:
• Access / Know what personal information we hold about you.
• Delete personal information we maintain about you.
• Correct inaccurate information.
• Port your information to another entity.
• Manage communication preferences by unsubscribing from marketing emails at any time.
You may exercise these rights where indicated on our Services or by contacting us using the details below. We may need to verify your identity before processing such requests.
For more information about Shopify’s processing or to exercise privacy rights related to Shopify’s data, visit: privacy.shopify.com/en
Complaints
If you have a complaint about how we handle your data, please contact us first using the details below. Depending on your location, you may also have the right to contact your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside the country in which you reside.
If transferred outside the European Economic Area or the United Kingdom, such transfers will rely on approved mechanisms like the EU Standard Contractual Clauses or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your data rights, please contact us.